Contract Partner

For all orders via the Bella&Balou Online Shop the contract partner of the buyer is

Jakob Laister
Hippgasse 36/15
1160 Vienna


Tax identification no.:
Legal form: Sole proprietor
Company object: Trading

Commercial register: Landesgericht Wien

Our offers are non-binding, meaning we are not obligated to fill orders in the event of lack of availability. Product presentation in the online shop is a non-binding online-catalogue and not a legally binding offer. However, by clicking on the button “Place order” you place a binding order for the products in your shopping cart. Receipt of your order occurs instantly, as does the subsequent confirmation of your order via the automated confirmation e-mail sent by us. With this e-mail confirmation the sales contract takes effect. The contract is subject exclusively to Austrian law.

The goods will remain property of Bella&Balou until such time as the buyer has paid all outstanding dues.


The following payment methods are offered:

  • Credit card 
  • SOFORT Banking 
  • PayPal 
  • Giropay 
  • iDEAL 
  • Bancontact 
  • Apple Pay

Bella&Balou only accepts deliveries abroad if payment is made in advance.

We also use Mollie as one of our payment processors. Please see Mollie’s privacy statement at


Please be sure, that the address label is correct. Delivery to post office boxes or poste restante deliveries are not possible. Any damage incurred during transport should immediately be reported by the customer after receiving the merchandise from the supplier.

In order to ensure correct delivery of all items ordered, please make sure that you enter your address correctly. Please note that the delivery of your items can be significantly delayed if you enter your address wrongly or enter an address where the postman does not reach you. Any package returned to Bella&Balou or to our Logistic Partner due to the above incorrect and/or insufficient information will require an extra delivery charge paid by the customer, before the package can be despatched again.

Under certain circumstances, we offer a worldwide delivery. If your country is not listed among the options in the shop or you would like to have a big order shipped outside the EU please get in touch with us at

Austrian VAT will be charged on shipments to all countries. Taxation and customs clearance fees must be handled locally by the customer. We would like to inform you that we do not have any influence on such costs. The total debit for customers can therefore differ slightly from the prices indicated on the corresponding Bella&Balou product pages due to the exchange rates and tax regulations.

The goods will be shipped as soon as possible after the payment has been received on the account of Bella&Balou. You can find the respective delivery time on the product page. In case of delayed delivery, we will inform you in due time. The delivery time is about 7-14 business days and depends on the actual bought product .The delivery period starts one day after receipt of order.

Shipping Costs

Flat rate:4,90 
Orders over 90€: Free Shipping


All prices quoted are final prices in Euros and include Austrian VAT.

Ownership Rights

The ownership of the goods remains with Bella&Balou until the payment is received in full.

Data protection

The protection of your personal data is very important to us. Therefore we process your data exclusively on the basis of the legal regulations in Austria (DSGVO, TKG 2003). Our Privacy Policy describes how we collect and process your Personal Data through our website (, other selling platforms and at events.

Contract language

The language for the contract is German and English.


Bella&Balou shall only be liable for damages incurred through malicious intent or gross negligence of Bella&Balou. In the case of a breach of major contractual obligations, Bella&Balou shall be liable for every culpable behavior of its employees. The specific manufacturers of our products shall be liable for the products that Bella&Balou dispatches.

Bella&Balou shall not be liable for indirect damages incurred, especially not for lost profit, unless the damage is caused with intent by employees of Bella&Balou or with intent and gross negligence by legal representatives and executive staff of Bella&Balou. In cases where there has neither been the malicious intent of employees nor intention or gross negligence of legal representatives and executive staff, Bella&Balou is only liable for the amount that would cover typical damages foreseeable at the time the contract is concluded. The company Bella&Balou shall not be obligated to provide continuous and uninterrupted availability of the website and is not liable for technical or electronic errors of the online offers. Bella&Balou shall not be liable for damages caused by unauthorized persons shopping at the online shop with the help of a password allocated to an authorized user.

Bella&Balou is not liable for damages and problems resulting of third parties accepting packages. Please make sure that every shipment will be received by an authorized person and speak to delivery personnel concerning this matter, should suspicions arise.